At Usha Garments, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations, and our Return Policy is designed to make returns easy, transparent, and convenient.
To be eligible for a return:
The item must be returned within 15 days from the date of delivery.
The product must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, packaging, and invoices must be included.
Customized, personalized, or intimate items are not eligible for return unless defective.
To initiate a return, contact us at:
Email: garmentsusha01@gmail.com
Phone: 9653709874
Provide the following information:
Order number
Product name and quantity
Reason for return
Our customer support team will provide instructions for return shipping and approval.
Customers are generally responsible for return shipping charges, except when the return is due to a defective product or a mistake by Usha Garments.
We recommend using a reliable and trackable courier service to ensure safe delivery of the returned item.
Usha Garments is not responsible for lost or damaged packages during return shipping.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Please note that your bank or payment provider may take additional time to reflect the refund.
Exchanges are possible subject to product availability.
To request an exchange, contact our customer support with your order details and preferred replacement item.
If the replacement item has a different price, the difference will be adjusted accordingly.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
Provide a photograph of the product and a description of the issue.
We will arrange for a replacement, repair, or full refund, including shipping costs in such cases.
The following products cannot be returned:
Customized or personalized garments
Gift cards and vouchers
Products damaged due to misuse, wear and tear, or improper handling
For any questions related to returns, refunds, or exchanges, contact our support team:
Email: garmentsusha01@gmail.com
Phone: 9653709874
Hours: Monday to Saturday, 10:00 AM – 6:00 PM
We are committed to making the return process smooth and hassle-free, ensuring a satisfying shopping experience with Usha Garments.
