At Usha Garments, customer satisfaction is our top priority. We aim to provide a seamless shopping experience, including smooth delivery, returns, and refunds. This policy outlines our procedures and guidelines for shipping, delivery, returns, exchanges, and refunds.
All orders are processed within 1–3 business days after confirmation of payment.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email or SMS once your order has been successfully placed.
We partner with trusted courier services to ensure safe and timely delivery.
Standard and express shipping options may be available at checkout.
Shipping charges, if any, will be displayed during the checkout process.
Delivery times may vary based on your location, shipping method, and courier partner.
Estimated delivery: 3–10 business days for most regions within India.
Usha Garments is not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances beyond our control.
After your order is shipped, you will receive a tracking number to monitor your shipment.
You can check your order status on our website or via the courier’s tracking portal.
We currently ship only within India.
We do not deliver to P.O. boxes, APO/FPO addresses, or international locations at this time.
To be eligible for a return, the product must:
Be returned within 7–15 days of delivery (as specified per product category)
Be unused, unwashed, and in original condition with all tags and packaging intact
Include the original invoice or order confirmation
Note: Customized, personalized, or intimate items may not be eligible for return unless defective.
To request a return, contact us at garmentsusha01@gmail.com or call 9653709874.
Provide your order number, reason for return, and product details.
Our team will guide you through the return process and provide instructions for shipment.
Customers are responsible for the return shipping charges, unless the product is defective or the return is due to a mistake by Usha Garments.
We recommend using trackable shipping services to ensure safe delivery of returned items.
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days to your original payment method.
Please note that it may take additional time for your bank or payment provider to reflect the refund.
Exchanges are subject to product availability.
To exchange a product, contact our customer support with your order details and preferred replacement.
If the replacement item has a different price, any difference will be adjusted accordingly.
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include a photograph of the product and a description of the issue.
We will provide a replacement, repair, or full refund, depending on the situation.
Usha Garments will bear the shipping cost for defective or incorrect items.
Orders can be canceled before they are shipped.
To cancel an order, contact us immediately with your order number.
Once an order has been shipped, cancellation is not possible, but you can initiate a return following our return policy.
The following items cannot be returned or exchanged:
Customized or personalized garments
Gift cards or vouchers
Products damaged due to misuse, wear and tear, or improper handling
For any inquiries related to shipping, returns, exchanges, or refunds, our team is available to assist you:
Email: garmentsusha01@gmail.com
Phone: 9653709874
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM
We are committed to providing prompt and helpful assistance to ensure your shopping experience with Usha Garments is pleasant and hassle-free.
